Platform 9 3/4 - Primary One
The hair volume is large, and the hair is soft, fine and shiny, like the hair of a little baby. It's very easy to style it. It's really different from ordinary mohair, and the texture is better.
The different wearing methods and heads have subtle differences in the wearing effects.
The hair is made by hand. There is no guarantee that each one will be exactly the same.
The following picture shows the colour display (please refer to the colours only)
They are: Lily White (R01), Pale Blonde (R04), Mocha (R05), Silver.
We do not accept change of mind refund or exchange once order is confirmed. Any cancelations during the product making period will not receive the refund of deposit (if applicable), and will be prohibited for subsequent orders.
We have a 7-day return or refund policy for products with major problems, which means you have 7 days after receiving your item to request a return or refund.
To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, particularly for our custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The deposit if not refundable for any reasons once order is confirmed. We only accept refund request if there is a major problem with the product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.