Shipping policy
Order Processing Times
All ready-made orders are processed within 5 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All pre-order orders are processed according to the lead dates shown in the product page. It is always 80~120 working days after pre-order close. You will receive notification when balance is due and when order has shipped.
We provide combined shipping for products from the same brand, or the products which are finished within the same month.
International Shipping
We offer international shipping to all countries in the world. Shipping charges for your order will be calculated and displayed at checkout (for full payment or balance payment only).
Please notice that there is no shipping cost for deposit payment.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Space Studio BJD is not responsible for these charges if they are applied and are your responsibility as the customer.
Below is some of the shipping methods we provided:
FedEx / UPS / DHL
The delivery time for FedEx/UPS/DHL is about 2-7 business days.
If the value of the package is less than $100, we will mark it truthfully. Packages over $100 are marked as $100.
If the package is damaged or lost, please report it within 7 days after receiving the goods. We will pay according to the official document standards (full refund of shipping costs, maximum compensation of $100, etc.).
If you need to receive the full price of the goods, please inform and pay the relevant insurance price and other expenses before delivery.
EMS
The delivery time for EMS is about 3-10 business days.
If the value of the package is less than $100, we will mark it truthfully. Packages over $100 are marked as $100.
If the package is damaged or lost, please report it within 7 days after receiving the goods. We will pay according to the official document standards (full refund of shipping costs, maximum compensation of $100, etc.).
If you need to receive the full price of the goods, please inform and pay the relevant insurance price and other expenses before delivery.
SF Express
The delivery time for SF Express is about 5-10 business days.
If the value of the package is less than $100, we will mark it truthfully. Packages over $100 are marked as $100.
If the package is damaged or lost, please report it within 7 days after receiving the goods. We will pay according to the official document standards.
If you need to receive the full price of the goods, please inform and pay the relevant insurance price and other expenses before delivery.
Taxes-included Channel (DDP)
This shipping method is for Belgium, Luxembourg, Netherlands, Austria, Denmark, Ireland, Portugal, Finland, Greece, Sweden, Czech Republic, Hungary, Poland, Slovenia, Slovakia, France, Germany, Italy, Spain, United Kingdom, United States and Canada only. You won't need to pay the imported taxes or duties as they are included in the shipping fees.
If the value of the package is less than $100, we will mark it truthfully. Packages over $100 are marked as $100.
If the package is damaged or lost, please report it within 3 days after receiving the goods. We will pay according to the policy provided by the shipping company (i.e. $5-10/kg, full or partial refund of shipping fees, etc.)
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 27 days of receiving your shipping confirmation email, please contact us at spacestudiobjd@gmail.com with your name and order number, and we will look into it for you.
Due to COVID-19 around the world right now, significant delays may occur.